Although for decades researchers have studied how consumers form “like–dislike” attitudes toward brands, the past few years have seen a burgeoning
interest among both practitioners and academics in con- sumers’ “love” for brands.1 Among practitioners, Roberts’s (2004) book Lovemarks expresses increased interest in this topic, and Bauer, Heinrich, and Albrecht (2009) recently documented a growing use of the concept of love in adver- tising. Academic research on brand love or related con- structs has also been substantial (for reviews, see Albert, Merunka, and Valette-Florence 2008; Thomson, MacInnis, and Park 2005), finding it to be associated with positive word of mouth (WOM) and brand loyalty (Carroll and Ahu- via 2006; Fournier 1998; Thomson, MacInnis, and Park
2005), increased willingness to pay a price premium (Thomson, MacInnis, and Park 2005), and forgiveness of brand failures (Bauer, Heinrich, and Albrecht 2009), among other outcomes.
Although for decades researchers have studied how consumers form “like–dislike” attitudes toward brands, the past few years have seen a burgeoning
interest among both practitioners and academics in con- sumers’ “love” for brands.1 Among practitioners, Roberts’s (2004) book Lovemarks expresses increased interest in this topic, and Bauer, Heinrich, and Albrecht (2009) recently documented a growing use of the concept of love in adver- tising. Academic research on brand love or related con- structs has also been substantial (for reviews, see Albert, Merunka, and Valette-Florence 2008; Thomson, MacInnis, and Park 2005), finding it to be associated with positive word of mouth (WOM) and brand loyalty (Carroll and Ahu- via 2006; Fournier 1998; Thomson, MacInnis, and Park
2005), increased willingness to pay a price premium (Thomson, MacInnis, and Park 2005), and forgiveness of brand failures (Bauer, Heinrich, and Albrecht 2009), among other outcomes.
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