Thank you for your prompt reply.
Regarding your highlights of the defects and shortage in order for us to serve you better kindly provide us the data as below example and as for those quality defects products kindly possible courier back some sample labels for us to further investigate the root cause of the defects. As for those highlighted shortage we can use the data below to further investigate in our system whether there is any shortage occur or not.
Conclusion we are glad to take responsibility to replace the quality defects and shortage of products to EAC should there be any but we need your patient that the replacement can only take place when there is a repeat order for that particular product that we will produce together and in the billing invoice we will charge only the new ordering quantity and as for the replacement quantity we will deliver in FOC.