This set of steps is hierarchical and suffers from the limitations we
discussed in Chapter 4. We know that involvement, for example, is an important variable in consumer decision making and that the involvement
level varies with product category, affecting how people make brand decisions. In other words, the process consumers go through in making a purchase varies between low-involvement and high-involvement purchase
decisions (see Figure 5.7). Note that with low-involvement situations,
there is little or no information search and the decision may be more of an
impulse purchase. In contrast, high-involvement products and decisions
use the traditional information-processing approach, which invites more
information seeking and careful consideration of decision factors, such as
quality or price
This set of steps is hierarchical and suffers from the limitations wediscussed in Chapter 4. We know that involvement, for example, is an important variable in consumer decision making and that the involvementlevel varies with product category, affecting how people make brand decisions. In other words, the process consumers go through in making a purchase varies between low-involvement and high-involvement purchasedecisions (see Figure 5.7). Note that with low-involvement situations,there is little or no information search and the decision may be more of animpulse purchase. In contrast, high-involvement products and decisionsuse the traditional information-processing approach, which invites moreinformation seeking and careful consideration of decision factors, such asquality or price
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