Affected guests will be able to choose the below options:
(a) Move flight: Change to a new travel date on the same route within 14 days from original flight date, without additional cost, and subject to seat availability.
(b) Credit shell: Retain the value of your fare in a credit account for your future travel with AirAsia. The credit shell is valid for 90 days after it has been issued.
(c) Refund : Obtain a full refund in the amount equivalent to your booking and in form of your original payment. The refund processing will take 30 working days