Of the 178 questionnaire distributed, 94 were returned representing a response rate of 52.81%. However, due to some left information, 1 set questionnaire was dropped. 10 division managers, 22 branch managers and 61 department managers were participate in this study. Demografic information was collected regarding age, gender, education background, job tenure, and job position. Table 1 reports the descriptive statistics for the demografic variabels