When Apple first audited the factory in 2010, auditors discovered 57 labor and human rights, environment, and health and safety violations. They included uncontrolled working hours, age discrimination during recruiting, and chemical and hazardous waste management that didn’t meet Apple’s standards. Instead of penalizing the factory, we partnered closely with management to help improve conditions for their 35,000 workers. Nikko Liao, an auditor from Apple, was sent to change things from the inside.