Operation & Process Require:
The customer must be withdraw within campaign period from all withdrawal channels.
Only total withdrawal amount of the first withdrawal date will get special rate 0% for 90 days
(In case of withdraw via ETC/EIC get start to count benefit period from date of receiving money.)
(In case of withdraw via ETC/EIC generate by transaction date.)
The second and over date withdrawal amount of customer will be charged for interest and credit usage at normal rate
In period of special interest rate at 0%, customer status must be normal or current in RL1 business
If customer have OD1 status, they will be charge for interest and credit usage at normal rate of each customer on the day after due date that change status to OD1
Example: customers who change status from current to OD1 on due 2 April 2015 will be charged at normal rate since 3 April 2015.
Minimum payment calculation for special rate at 0% can be utilized the existing calculated method
CL Dept. will waive the reissue card fee for target customer of this campaign who would like to reissue card within the withdrawal period. And CL staff must be add note in AS400 about waive the reissue card fee.
CS Dept can resend new approve code to the customer for support the customer to create password via IVR system by them self.