Does the organization compare trends in quality and operation performance compared with progress toward objectives and lead to action to support the following:
a) development of priorities for prompt solutions to customer-related problems?
b) determination of key customer related trends and correlation to support status review, decision making and longer term planning?
c) an information system for the timely reporting of product information arising from usage?
d) is top management a part of the reviews?
e) are the necessary resources in place to ensure goals are met?