Measuring instruments
The self-developed, closed-ended questionnaire using the Likert scale was designed to assess the key dimensions of knowledge management. It required participants to respond to the items using a five point scale ranging from (1) strongly disagree, (2) disagree, (3) undecided, (4) agree to (5) strongly agree. W hilst numerous scales exist, the Likert scale was adopted because it was believed that a forced compliance scale may skew results, that the 5 point scale will allow the participants more specific options and that the existence of a central tendency assesses the potential lack of perceptions/knowledge on the dimensions being measured. The self-administered questionnaires were administered during the months of June to July 2009.