3. Problem definition and research aim
After continuously monitoring and meeting with Project Director – Planning and Development and the mechanical engineer, it was found that:
1.There is no standard time for each inspection point.
2.Regarding the first inspection point, after self observation and investigation, it was found that this point uses more time in comparison with the other inspection points. The reasons for this must be investigated. Accordingly, this inspection point increases the flow time in the inspection lanes. Fig. 3 represents one of the inspection lanes in the MVPI station. It shows that the inspection point No. 1 is located at the beginning of the lane. When inspection point No. 1 consumes more time, an increase in the queue length and waiting time and a decrease in customers’ satisfaction might be expected. The research aim is to improve and enhance the bottleneck inspection process which is inspection point No. 1 by using different applications to reduce the time for doing the inspection. It is expected that the productivity, profit, and comfort of customers will increase while the flow time, cost, and labor requirement will decrease.