KEY ACTIVITIES
• Participate in the initial set-up and ongoing quality control of hotel property shell, loading of room, rate and tax codes, ensuring properties are built accurately and made available for sale according to pre-determined deadlines.
• Provide daily support to hotel s and internal teams through the handling and investigation of queries relating to Dynamic Inventory properties.
• Examination of circumstances surrounding queries raised, documenting examples and ensuring clear procedure is in place for handling of future similar queries.
• Provide general day to day operational support as part of the Implementation team.
• Monitor quality of information and investigate discrepancies
• Liaise with hotels, providing clear guidance regarding payment procedure.
• Following pre-determined escalation procedures to highlight and provide feedback to hotels not following the agreed procedure
• Coordination with internal management to escalate issues of a technical and business nature
• Ensuring integrity of AS400 database, data accuracy and standardization across different suppliers / chains.
• Provide feedback to facilitate creation of best practice guidelines pertaining to data loading for Dynamic Inventory in general, making recommendations for procedural or database changes
KNOWLEDGE, SKILLS AND EXPERIENCE
• Experience / working knowledge gained within the industry, hotel or online travel industry preferred.
• Previous experience of dealing with hotels, or accommodation providers highly regarded
• Strong administrative and organisation skills
• Ability to work well under pressure, adhering to deadlines as necessary
• Problem solver, ability to prioritise whilst retaining focus on multiple ongoing projects
• Proactive logical thinker, methodical and with attention to detail
• Ability to work independently on own initiative, or as part of a team
• AS400 knowledge disirable
We are looking for male or female who
• Is newly graduated or has 1-3 years of experience in hotel or travel industry.
• Has service mind.
• Detail oriented.
• Has good command of written and spoken English.
• Has good personality and problem solving skill.