Thank you for waiting and thank you for notifying us that your order was not received. Being consumers ourselves, we know how frustrating it can be when things like this happen. However, with this shipping method we are not able to determine what exactly happened with your order. We will refund your order 100% including shipping. That credit will usually post to your credit card within a few days. However, it may take several days as it may vary upon your credit card provider's policies. Please note that if future orders are not delivered, a refund will not be issued until the package is returned to us. We hope you understand our position. We appreciate your business and apologize for any inconvenience that this has caused you.