that our behavior is shaped, both positively and negatively by our environment – and that a keen appreciation of our environment can dramatically lift not only our motivation, ability and understanding of the change process but also our confidence that we can actually do it.” - See more at: http://blog.kevineikenberry.com/leadership-supervisory-skills/triggers-sparking-positive-change-and-making-it-last/#sthash.UOV0iN9r.dpuf