But knowledge management goes beyond this level of mapping.
More substantively, it also involves the creation of knowledge for competitive
advantage and the conversion of large amounts of organizational data into
readily accessible information. Through knowledge management latent points
of congestion that hinders the ow of knowledge towards decision and action
can be identified. And with the application of ICT, all the different aspects of
knowledge management can function in a seamless and coordinated manner.
In fact it has been shown again and again that when knowledge is managed
well, there is significant reduction in the time needed to complete tasks and
unnecessary duplication is greatly minimized, if not avoided.