1- Customer Service
•Focuses on customer needs and gains their commitment.
•Delivers high quality services.
•Gains colleauge support to meet customer needs.
Works actively with colleagues to improve processes to allow better customer experience.
Offers support to help other areas resolve service problems.
Proactively reviews and improve internal processes that do not meet customer's needs.
Has clear understanding of customer's needs and sometimes will provide suggestions for improvement.
At times, will provide support to other areas to solve service problems.
Regularly reviews internal processes that do not meet customer's needs.
Delivers services to customers that meet quality and service levels.
Solves customer issues in a timely and responsive manner.
Works with colleagues to ensure plans, processes and activity are aligned to customer needs.
Sometimes slow to know about changes in customer's needs.
Occasionally may fail to deliver on agreed service level to customers.
May not be able to solve customer's issues at times.
Reacts slowly to changes in customer's needs.
Fails to deliver on agreed services to customers.
Focuses on who to blame rather than seeking solutions for customers.