Thank you very much for shopping with us. I’m in deep apologize.
I would have to inform you that when we are preparing as usual quality checkup before shipping.
We noticed wears and tears on the item and it is not in the full conditions as described.
It is totally against our policy to sell any damaged goods to our dear customers.
Since this is the last item in our stock. We cannot find any replacement until we get the new one from the manufacturer.
So we would like to issue the full 100% refund to your account.
Please kindly confirm me back, then I will cancel the order and refund you immediately.
I deeply apologize for not being able to serve you this time and I am in deeply sorry for the loss of your time.
I appreciate for your kindness understanding and I hope you will accept my apology