3. Control of credit
3.1 A Control of credit - Reservations
Reservations must establish how guests will settle their accounts when taking bookings. An advance deposit must be requested when a guest/company wants to guarantee a reservation and input into the system via deposit function.
3.1 B Procedure:
1. If the guest account is to be settled by credit card, then this information together with the guest's credit card details should be inputted into the system. Corporate guidelines prohibit the property management systems from printing the client's credit card number for security purposes. For credit card payment, a Credit Card Authorization Form must be completed for accounting verification in the accordance with the Accounting Policy no. 1-58 "Payment Card Industry Data Security Standards (PCI DSS)"at least 3 day prior to the guest check-in date. The Credit Manager or Officer must verify the details completed in the authorization form by checking with the hotel' merchant bank. This will remove all risk that the credit card supplied for 3rd party settlement is either fraudulent or stolen.
For cash payments and bank transfers, it must be received by the Hotel at least 3 days prior to arrival. If payment is not received within this time frame, the reservation remains a non - guaranteed reservation.
2.If the charges to be incurred by the guest arte to be invoiced to a company or travel agent, Reservations will have to identify whether credit facilities have been approved by the Hotel.
If the company does not have credit facilities with the Hotel and would like to apply for it, Reservations should inform the relevant Sales Manager for consideration and contact the company. The Credit Application form should be forward to the company by the relevant Sales Manager in accordance with the section on Credit Manager will then advise Reservations whether credit hat been approved.
3. After credit has been approved, Reservations must req2uest a confirmation facsimile or email from the company (on their letterhead) authorizing the hotel to charge expenses back to the said company.
The written authorization must include the following information:
- Guest name
- Date of stay
- What charges will be accepted by the company
- Signature from authorized representative of the company
- Telephone contact and fax number