Dear Sutamart ,
Thank you for contacting us with your request. We are sorry for any inconvenience caused by your recent flight disruption.
We have received your travel expense request and one of our dedicated analysts will investigate, assess and respond to you within 15 business days.
To help us identify and respond to this specific issue, please clearly quote your Case ID CAS-1536079-T3H1D0 in any future communications with us.
You can also email us online through our Customer Service page Travel Expense Request Eform if you have any further information to provide.
Kind Regards,