Managers often aren't consulted about changes to the HR model whilst outsourcing fractures long standing relationships. As a result they may view it as a way to offload HR’s unwanted work on to them resultingin frustration that there's no longer a one-stop shop to handle all HR matters:
• They may exploit the existence of multiple service channels and go hunting for the answer they want.
• They may play shared-services off against centres of expertise, while also involving business partners.