Dear Customer,
We apologize for this inconvenience. In order for us to check the transaction details we request you to kindly provide us the following information:
1) Last four digits of your card --
2) Expiry date --
3) Type of card (Master/Visa)--
4) Card holder's name ---
5) Transaction date -----
6)Passenger's Name --
7)Date of Departure ----
8)Airline ----
9)Amount Charged ---