Lastly, but not any less important as an enable is IT
infrastructure. It plays an important role in knowledge
management. Technology infrastructure includes
information technology and its capabilities, which are
considered to assist organisations in getting work done,
and effectively managing knowledge that the organisation
possesses [21]. The information technology infrastructure
within an organisation can be broadly categorised into
hardware technologies and software systems. It has been
found that information technology infrastructure plays a
crucial role in knowledge management as it allows for
easy knowledge acquisition and facilitates timely
communication amongst employees. Information
technology infrastructure also speeds up the pace of
knowledge creation and assists in the process of building