You must provide:
● Management report of 3 to 5 pages
Your assessor will be looking for:
● literacy skills to:
○ prepare general information and papers
○ read a variety of texts
● problem solving skills to diagnose organisational problems relating to customer services
● self management skills to:
○ comply with policies and procedures
○ consistently evaluate and monitor own performance
○ seek learning opportunities.
● knowledge of business structure, products and services to plan and make suitable recommendations in report
● knowledge of customer service principles to inform recommendations.