Explain how enterprise applications improve organizational performance.
• Define enterprise systems and describe how they change the way an organization works.
• Define supply chain management systems and describe how they benefit businesses.
• Define customer relationship management systems and describe how they benefit businesses.
• Describe the role of knowledge management systems in the enterprise.
• List and describe the various types of collaboration and communication systems.
• Explain how intranets and extranets help firms integrate information and business processes.