Dear Xiaoping. We would like to thank you for the review. We are sincerely grateful that you like our room. The apartment have not reception so we contact with customer by telephone, messaging, email if customer would like some help or some question can contact any time. And Mrs.Joy cleaned the room. Therefore, to meet customers while Mrs.Joy clean, too. However, during your stay you do not have a phone number in Thailand. But I was trying to get into the apartment more often to meet and greet you. When you check out, you forgot the hat. I was ride a motorcycle in a hurry for follow you but too late. I tried to contact you by email. When you reply to emails we can brought the hat to you. So for Improve communication to customer now we contact customer(Chinese) by WeChat too. We are looking forward to your next visit. Best Regard @buasri by Ohm