Leads and manages teams in handling fax claims received from hospitals.
Provides advice, coaching and supports to team in investigating and making decision for claims.
Continuously monitors and makes decision for the pending cases of fax claims, or back log. Manage the complex cases and ensuring that fax claims is managed accurately according to the processes and procedures, and in timely manner.
Lead and manage team in handling the fax claims from the hospital
Perform investigation and make decision for fax claims received in the system
Approve for the payment base on authorization and Hospital Fax Claims in timely manner Perform rejection of fax claims received
Require the additional information
Issue memo into the system for administration in performing next steps
Submit for further investigation
Request the hospital records from hospital
Manage the complex cases which requires for Claim Committee Decision, and present to Claim Committee and COO/ CEO according to the authorization
Ensure that claims management is performed accurately according to the processes and