About the job
The User Experience Analyst will play a key role in the success of Lazada South-East Asia’s User Experience team. Along with the Head of User Experience, his /her role is to determine which elements on the website/mobile application should be optimized in order to improve both customer experience and business value of each visit. This optimization will be based on data analysis, benchmarking, user testing, common sense, and interaction with business stakeholders. This position requires a deep understanding of customers’ needs and business objectives.
Main responsibilities
Contribute to continuous improvement of User Experience on Lazada’s different platforms:
desktop site
mobile site
mobile apps
Contribute to continuous improvement of User Experience in Lazada’s 5 countries of operation:
Thailand
Malaysia
Vietnam
Philippines
Indonesia
For each section of the sites to improve:
Analyse web-analytics data
Perform Benchmarking analyses on competitor websites
Gather feedback from users (survey, usability test, focus groups)
Gather inputs from Business stakeholders
Suggest new designs / UI elements
Perform A/B testing / multivariate testing to identify optimal interface
Implement a data-driven approach of UX optimization, with systematic monitoring of evolution of performance, and systematic quantitative assessment of business impact.
Who we’re looking for
The ideal candidate possesses the following background and skillset:
Strong educational background with outstanding academic grades
Master’s Degree preferably in Business/ Engineering.
1-3 year work experience in related field.
Experience in UI/UX related position is a plus
Advanced quantitative skills: advanced excel and Web-analytics tools, proficient use of powerpoint
Ability to conduct different projects in parallel and meet deadlines
Strong teamwork and inter-personal skills
You can expect an international, professional and entrepreneurial business environment as well as the opportunity to be part of the development of a fast-growing company. You can determine your own professional development and profit from our flexibility, motivation, high learning curve. Moreover, we are open to new ideas and can offer you a competitive salary for your excellent work.