TOTAL NUMBER OF SUBSTANTIATED COMPLAINTS REGARDING BREACHES OF CUSTOMER PRIVACY
AND LOSSES OF CUSTOMER DATA
a. Report the total number of substantiated complaints received concerning breaches of customer privacy,
categorized by:
Complaints received from outside parties and substantiated by the organization
Complaints from regulatory bodies
b. Report the total number of identified leaks, thefts, or losses of customer data.
c. If the organization has not identified any substantiated complaints, a brief statement of this fact is
sufficient.