Marketing service is one of the most important issues one should consider, because too often if not always, purchasing a vehicle is led by the necessity to fix it. You go back to your dealer and want to maintain and fix your car as soon as possible, and by the time the dealer sends you a questioner about your satisfaction rate, those memories associated with service will make you give points according to solely service associations. If a dealershipwants to operate successfully, it is necessary to maintain the same service level in both marketing the cars and marketing the service. The service providers should be calm,polite, friendly and eager to help customers, try not to strain the relationships even more,because when a customer comes in for a service, he/she is already having trouble and is irritated because he/she has to live a car for a while.