When marketers talk about “win back” strategies, they are usually referring to campaigns created to get older customers to come back. However, this traditional view usually delivers minimal win backs because the programs are executed after the battle has already been lost. There is a thing called “win back” strategies. These are strategies that are referring to campaigns created to get older or lost customers to come back. However, this strategy usually delivers very little win back because the campaigns are done after the customers are already lost. In these situations marketers are usually desperate, and will offer big discounts and other incentives to bring back customers that are mostly not really profitable and high-maintenance. In the end, trying to win back lost customers isn’t a good idea, so instead try to focus on winning customers back and engaging with customers before they are actually lost. Here are some ideas that might help: