However, the ratio value for this item was 1.93 and it was therefore retained as an
indicator of support request. Emotion regulation accounted for 17.16%, procedural self-efficacy for 15.01%, support request for 14.60% of the total variance. Emotion regulation refers to social workers’ confidence in one’s ability to manage negative emotions that arise when dealing with complex cases/situations; procedural self-efficacy concerns the ability to deal with different aspects of the social work practice, such as establishing a fair and kind relationship with the user, writing and updating case reports, and not giving up in the face of failure; support request refers to confidence in the ability to for and find support in others (e.g., other professionals, superiors and colleagues)