Parts Counterperson
A parts counterperson (Figure 1–16) can have different
duties and is commonly called a parts person or
specialist. Parts specialists are found in nearly all automotive
dealerships and auto parts retail and wholesale
stores. They sell auto parts directly to customers
and issue materials and supplies to auto repair specialists
working in automotive services facilities and
body shops. A parts counterperson must be friendly,
professional, and efficient when working with all customers,
both on the phone and in person.