Hi Suparat,
We are contacting you regarding your car rental booking reference:
Your car rental booking reference: TH401241380
Collect: Chiang Mai - Airport
Date: Fri, 21 Oct 2016 22:30
The rental agents in the area have not been able to fulfill your request on this booking.
If you wish to pick-up your car in another location or on another date/time, please reply to this email as soon as possible and we would be happy to search for the best vehicles available for you.
If you have made a payment online through our customer portal, the full amount has been refunded on your credit card. Depending on your bank, this may take up to 10 business days to show on your account.
We are sorry for any disappointment or inconvenience caused.
We look forward to assisting you further.