Mr. Yamazaki pointed out it is very rare that pouch was wet, and he needs
more information for his further investigation.
1. SN # , and date of installation
2. During the drying cycle , is the pump working ?
Normally, the evacuation valve is open for the steam with the relatively big
sound at the end of the cycle . Can you observe the steam and sound ? Then,
the inside pressure in the chamber start going down. At the same time, the pump
is working hard to evacuate the steam. Do you hear the sound the steam coming
into the storage tank on the back side of the unit ?
3. During the drying cycle, can you observe the air coming out through the hole
connected to the chamber ?
4. Do you observe the same phenomena with 4 units shipped out on 14th of July ?
5. Operation is normal way as instruction for use indicated ?
6. Any debris packed on the vent ? If this happened , there was no airway out
from the chamber even the pump worked hard. So make sure the vent is cleaned.