Hello from Amazon.
According to our records, your order defect rate (ODR) does not meet Amazon’s performance target of less than 1%. The ODR metric is based on A-to-z Guarantee claims, negative feedback, and chargebacks.
Your performance metrics are available in the Account Health section of your seller account (https://sellercentral.amazon.com/gp/customer-experience/summary.html). Reviewing your metrics may help you identify where you can improve your performance.
Note that failure to meet our performance targets may result in the removal of your selling privileges.
For performance improvement tips, search on “Seller Best Practices” in seller Help.
We appreciate your cooperation and thank you for selling on Amazon.com.
Regards,
Seller Performance