Truly regret to heard of the damaged goods.
We needs your help to provide further information for our investigation.
1. Is the carton dropped upon in the container?
2. Any other foresee possibility that caused the carton damaged, movement during transit that caused carton compressed, or movement of palletize filter that compressed the carton?
Kindly advice.
Besides, please advice the filter Part Number and Quantity if the replacement is needed.
Please revert if any.