Just above absence of trust Kathryn wrote fear of conflict.
“If we don’t trust one another, then we aren’t going to engage in open, constructive, ideological conflict. And we’ll just continue to preserve a sense of artificial harmony.” She wrote artificial harmony on the whiteboard next to fear of conflict.
Carlos, DecisionTech’s head of customer support, weighed in. “But why is harmony a problem?”
“It’s the lack of conflict that’s a problem,” Kathryn answered. “Harmony itself is good, I suppose, if it