(3) Future customer development can focus on business clients, such as nearby hospitals, banks, and offices. DM and
delivery brochures can be used to aggressively strengthen the delivery business.
(4) Summarize five key success factors and respective rankings, so that companies can allocate resources to the
relatively critical factors under the constraints of limited human resources, time, and financial capital, which in turn
will allow the companies to receive the maximum benefits. However, when businesses decide to invest in a specific
factor, they should also simultaneously take into account the level of correlated impact amongst other factors.