Thanks for choosing Apple.
Dear Kannika,
Thank you for contacting iTunes Support. My name is David and I will be your iTunes Store Advisor for today. I am sorry that you didn’t receive your In-App Purchase. Don’t worry as I will do my best to assist you.
After reviewing the circumstances of your case, we determined that issuing you a refund is an appropriate exception to the iTunes Store Terms and Conditions, which state that all sales are final.
I have reversed the charge for this purchase. In seven to ten business days, a credit of 9.99 USD should be posted to the credit card that appears on the receipt for that purchase.
The developer of this application, Nemo Apps LLC, may be able to provide information about why you did not receive the In-App Purchase. To contact them directly, please visit:
http://www.nemoapps.com/support
Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance, or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website.
Thank you and have a nice day.
Sincerely,
David
iTunes Store/Mac App Store Customer Support
Please Note: I work Thursday-Monday, 8:00AM-5:00PM EST
TM and copyright © 2014
All Rights Reserved / Privacy Policy / Support / Give us feedback
Thanks for choosing Apple.
Dear Kannika,
Thank you for contacting iTunes Support. My name is David and I will be your iTunes Store Advisor for today. I am sorry that you didn’t receive your In-App Purchase. Don’t worry as I will do my best to assist you.
After reviewing the circumstances of your case, we determined that issuing you a refund is an appropriate exception to the iTunes Store Terms and Conditions, which state that all sales are final.
I have reversed the charge for this purchase. In seven to ten business days, a credit of 9.99 USD should be posted to the credit card that appears on the receipt for that purchase.
The developer of this application, Nemo Apps LLC, may be able to provide information about why you did not receive the In-App Purchase. To contact them directly, please visit:
http://www.nemoapps.com/support
Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance, or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website.
Thank you and have a nice day.
Sincerely,
David
iTunes Store/Mac App Store Customer Support
Please Note: I work Thursday-Monday, 8:00AM-5:00PM EST
TM and copyright © 2014
All Rights Reserved / Privacy Policy / Support / Give us feedback
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