More Specific Design Principles
1. Use simple and natural dialog in user’s
language
Match user’s task in a natural way
Avoid jargon, techno-speak
Overall Guidelines for Design
1. Provide a good conceptual model
User has mental model of how things work
Build design that allows user to predict effects of
actions
2. Make things visible
Visible affordances, mappings, constraints
Remind person of what can be done and how to do
it