hypothesizes that consumers learn from their experience.
Learning theory has been well accepted in the research
community (Engel, Blackwell & Miniard, 1986), and it
is not very plausible that a majority of consumers never
learn. Furthermore, Ausubel tested his hypothesis by
comparing data from two sources: (1) data from a survey
of 21 bank card issuers that indicated that 75% of
accounts carry outstanding balances, averaging over
$1,000 at any point in time and (2) data from the 1983
Federal Reserve Survey of Consumer Finances that
indicated that 47% of bank card holders report they
nearly always pay monthly balances in full. Ausubel
interpreted this discrepancy as an evidence of consumer
irrationality when in fact he may have been measuring
two different constructs that were not exactly
comparable.
hypothesizes that consumers learn from their experience.
Learning theory has been well accepted in the research
community (Engel, Blackwell & Miniard, 1986), and it
is not very plausible that a majority of consumers never
learn. Furthermore, Ausubel tested his hypothesis by
comparing data from two sources: (1) data from a survey
of 21 bank card issuers that indicated that 75% of
accounts carry outstanding balances, averaging over
$1,000 at any point in time and (2) data from the 1983
Federal Reserve Survey of Consumer Finances that
indicated that 47% of bank card holders report they
nearly always pay monthly balances in full. Ausubel
interpreted this discrepancy as an evidence of consumer
irrationality when in fact he may have been measuring
two different constructs that were not exactly
comparable.
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