According to Table 2 and taking into account the employed scale of 0–11, five out of six constructs reveal mean scores higher than 6.5 for both attractions and hotels. Differences exist between the mean scores of customers' expectation and perceived performance between the two sectors over the years. Compared to hotels, attractions witnessed a slightly higher perceived performance for the analyzed time period. For this time span, the same trend was also observed for assessed value, loyalty and satisfaction between the sectors in contrast to complaint intention. The ‘complaint intention’ factor shows means of less than three (3), which depicts a low intention to complain.