Our order dated 16 September clearly stated that we wanted 1,000 items, however you ...
The goods were faulty / damaged / in poor condition.
The product I received was well below the standard expected.
Please replace the faulty goods as soon as possible.
We must insist on an immediate replacement / full refund.
Unless I receive the goods by the end of this week, I will have no choice but to cancel my order.
I hope that you will deal with this matter promptly as it is causing me considerable inconvenience.
in poor condition.