Details of the incident
● Last Wednesday, a client who was running late decided to leave through the emergency exit and stairwell, falling and breaking her wrist.
● The exit door was blocked by boxes of paper.
● One of the agents heard calls for help, managed to open the exit and helped the client.
● Not realising what had happened, or the seriousness of the accident, the agent criticised the client’s high heels, implying that such a thing would never happen to a man: ‘Any sensible woman would take the lift’.
● The client was humiliated.
● The client was taken to the Royal Women’s Hospital by ambulance.
● She is threatening to sue MLR for injuries, loss of income and mental trauma.