How to appeal
If you have proof that you paid for the item before an unpaid item case closes, you can appeal the unpaid item.
Accepted forms of proof:
Payment confirmation from PayPal or other online payment service.
Email from the seller acknowledging your payment.
Copy of check, money order, or money order receipt (if appealing by fax).
To send the appeal by fax:
Include the proof of payment, along with the item number and your user ID.
Write "Bidder Appeal" on the fax cover page.
Fax the appeal to 1 (888) 379-6251.
Faxed appeals take up to 10 business days to process.