This section looks in detail at a number of skill areas and breaks these down into their components. For example, verbal communication involves both telephone skills and making presentations to groups. You might be quite good at communicating over the phone but poor at talking to groups. Even the skill of presenting to groups can be broken down into components, e.g. using visual aids such as PowerPoint and building a rapport with an audience.
Many skills will overlap. For example, leadership encompasses a number of other skills including co-operating with others, making decisions, and verbal communication. Similarly, listening skills are really a subset of verbal communication skills, but can also be part of other areas such as negotiating and co-operating, so by improving one skill, you may also improve several others at the same time!
This section looks in detail at a number of skill areas and breaks these down into their components. For example, verbal communication involves both telephone skills and making presentations to groups. You might be quite good at communicating over the phone but poor at talking to groups. Even the skill of presenting to groups can be broken down into components, e.g. using visual aids such as PowerPoint and building a rapport with an audience.Many skills will overlap. For example, leadership encompasses a number of other skills including co-operating with others, making decisions, and verbal communication. Similarly, listening skills are really a subset of verbal communication skills, but can also be part of other areas such as negotiating and co-operating, so by improving one skill, you may also improve several others at the same time!
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