To manage and monitor timely submission and return of deal confirmations, settlement instruction of GM customer – FX business in Thailand.
To ensure high quality customer service, serving as primary contact person for clients for advice, enquiries, complaints, etc. related to Global Markets products.
Input all settlement transaction in BOTDMS system within timely manner.
Dealing with incoming and outgoing correspondence
Work closely with the Hub Centre to ensure that day to day settlement is complete with the lowest possible risk.
Ensure adherence to policies including escalation and compliance requirements.
Assist to monitor hub performance to minimize error and customer complaint, operational risk, improve controls and service improvements.
Assist in the managing of the service recovery and service management processes for Global Markets related products