1. Product changes. Once SDX was selected, and the agreement date is in effect, the battery specifications cannot change unless approval is given by Butler.
2. Pricing. Product prices are fixed for the term of the agreement. Sixty days' notice must be given before a price change can occur
3. Delivery. On-time delivery is defined as shipment received by Butler four days after the order is placed. The supplier is required to pay for late charges and the cost of expediting.
4. Delivery performance measures. The supplier is expected to achieve a 100 percent service rate.
5. Quality standards and goals. Quality measures are expressed as nonconforming parts per million(PPM).