First-Line Manager encourage, monitor, and reward the performance of their workers. For example, Jeff Dexheimer requires the waiters and waitresses he supervises at the upscale Melting Pot restaurant in St. Louis to memorize a complex menu and a 400 item wine list. To reduce turnover and keep his 65 employees motivated, Dexheimer gives out $25 nightly rewards for having the best attitude or for selling the most wine.