Introduction Welcome and introductions (self and subject matter)
Outline purpose and objective
Explain underpinning knowledge
3 mins
Body Trainer demonstration and explanation
(reiterate – 45 degree angle/corkscrew action)
Trainer and staff member try together
(ask staff member to verbally explain steps)
Staff member practice
(as many attempts as are required)
Ask probing open-ended questions
Final test – have staff member do it unassisted
9-10 mins
Conclusion Congratulate/praise
Provide constructive feedback (if required)
Recap key points
Invite questions
Thank staff member
Indicate any follow up sessions, e.g. incorporating selling
techniques into service