training is essential in many ways which increases productivity while employees are armed with
professional knowledge, experienced skills and valid thoughts; staff training also motivates and
inspires workers by providing employees all needed information in work as well as help them to
recognize how important their jobs are. Training and development can be seen as a key instrument in
the implementation of HRM practices and policies. (Nickson, 2007) “Successful hotels always include
staff training as their important development strategy”.